What Is a Customer Service Professional and How to Become One
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What Is a Customer Service Professional?
A customer service professional, also known as a customer service representative, is responsible for answering calls or emails, listening to customers, and addressing customer complaints and questions. Depending on which industry they work in, their duties may involve finding answers to billing or service questions, providing information on the items that customers are purchasing or returning, and documenting complaints. In the customer service industry, excellent communication skills are essential to work with frustrated or upset customers dealing with problems buying items or incorrect billing statements. Customer service professionals may also help sell products that may be useful to the customer based on their conversation.
How to Become a Customer Service Professional
Also known as a Customer Service Representative, this career position might involve sales or sales support duties like answering customer questions, resolving problems, and processing orders. Most customer contact is likely to be by phone, email, or both. Strong communications skills are critical. Educational qualifications can range from a high school diploma to a college degree, depending on the industry and the complexity of your responsibilities. Demonstrate your sharp writing skills in the quality of your resume, application, and other pre-interview forms. Possessing transferrable skills such as language and presentation gained through prior work experience will help make you a stronger candidate.
