I Am Sorry You Are Displeased with the Substitute Item Template

There can be different reasons for customer complaints and some end up getting a replacement for their purchased item. Create a simple letter to appease dissatisfaction of any product you sent in replacement due to complaint. Send a formal apology for any inconvenience that may have been caused and to further inquire on any shortcomings for the business. Be able to identify potential problematic products and deal with the situation before it gets out of hand and affect the business. Customize the letter to further address any other questions you may have. Download the file now and create an excellent reputation for customer satisfaction.

I AM SORRY YOU ARE DISPLEASED WITH THE SUBSTITUTE ITEM

[DATE]

Dear [RECIPIENT NAME],

Thank you for the letter that you sent last [DATE 1] stating your disappointment over a substitute product on your purchase order [NUMBER].

As we reviewed our records, it shows that your original order was [PRODUCT/SERVICES], but instead received [DETAIL]. 

Your original ordered product was unavailable at the time when you placed your order, which is why we delivered to you a more favourable and expensive item to lessen any more hassle and inconvenience on your part. This model has various innovative perks and features that we think you might enjoy, like [BENEFITS].

If you are still dissatisfied with this item, please do not hesitate to contact me and I will put in my best effort to help you find another alternative to the current product. 

Thank you and again, I am sorry for the inconvenience. 

Regards, 

[YOUR SIGNATURE]

[YOUR NAME]