Feel

Optimizing Conversational Commerce for sales isn't just about speed and accuracy, it's also about creating meaningful engagement that establishes trust and converts shoppers into loyal customers.

Leading brands are leveraging AI, sales experts and customer support to increase AOV and drive more sales through conversational commerce. If you want to learn the strategies and methods they are using to proactively engage with shoppers to increase sales by 10% -20% – Download our Free Benchmark Report. 👇 https://hubs.ly/Q0298NGX0

Shopping assistance can have a huge impact on the success of conversational commerce. Brands like Sunday Citizen, Dr. Sebi’s Cell Food, and PinkyParadise are seeing a 20% lift in AOV and a 35% increase in conversions. Want to learn more, download our free benchmark report below👇 https://hubs.ly/Q028n3MD0

Customer support is essential to businesses but requires a different set of skills and traits than sales. Regardless, many brands continue to use their support teams as sales teams. If you’re one of them, let me show you why this system is ineffective and misses out on revenue. Where support focuses on providing solutions and faster ticket resolutions, sellers are focused on increasing conversions and revenue. Because these are fundamentally different objectives, it makes it difficult for any one team to be proficient in both aspects. We took the time to break down these two different roles so you can create a more humanized customer experience for support and sales questions. Here’s the breakdown 👇 https://lnkd.in/dZSK6X5y

Velotric reached a 17% conversion rate in only 4 months with Feel! Here’s how they did it! Shopping for new bikes always comes with challenges and the same can be said for online shopping. In Velotric’s case, selling $1800+ bikes online presents a lot of obstacles, especially when some customers shy away from the purchase if they aren’t confident. They needed to find a way to support and inform customers in the buying process in order to avoid churning. While its offshore support team was more than capable of solving technical issues, it wasn’t equipped to handle sales-related inquiries. In order to ensure a high-touch journey that would result in a conversion, Velotric wanted to implement professional advice that supported the company and its customers.   Feel was just the solution they needed. The goal was to allow online shoppers to connect with real-time sales experts. Feel hit that goal and more, becoming an online extension of Velotric’s team, streamlining customer interactions with AI & staying nimble when traffic fluctuates. After teaming up with Feel, Velotric saw tremendous growth in sales and client interaction, leading to high conversion rates. Here’s a snapshot of the metrics so far: 17% conversion rate after 4 months of using Feel Over $1M of gross product purchased by consumers interacting with Feel  Meaningful boost in LTV If you want to dive into the details of their case study, check it out below https://lnkd.in/dYG8jyuq

Luxury brands are great at nailing the in-store experience. But what happens when they transition to eCom? For Ruti, their tailored in-store experience was lost in the online journey. They struggled to: ➡️ Provide quick, high-quality product recommendations ➡️ Boost associates’ efficiency without sacrificing their white-glove approach ➡️ Take the time to properly reply to customer queries So, they brought on Feel to transform their eCom site into an in-store experience. Feel has presented game-changing solutions: ✅ Delivers a human-first sales experience ✅ Navigates mass queries quickly and efficiently ✅ Optimizes replies (and allows for human edits) Ultimately, Feel paired cutting-edge technology with the personalized touch of a stylist and sales rep – exactly what Ruti needed for bottom-line growth. Curious about our metric results? Check out the full case study here: https://lnkd.in/dvVpVkdh

Nailed the in-store experience? Welcome to a new challenge: expectations are now much higher for the online journey. That’s why Ruti onboarded with Feel for live sales expertise. And these were their results: ✅ 24% increase in average gross revenue generated from the sellers using AI ✅ 10x fewer returns compared to standard online orders ✅ 5% lift in average order volume Here’s what the team had to say: “Customers usually browse a website, add items to their cart, and stop before checkout. They can take a week or more to purchase. If you have associates like Feel’s to answer your questions at the finish line, you can easily purchase on the spot.” To read more about Ruti's CX strategy, check out the full case study here: https://lnkd.in/dvVpVkdh

True sales support =/= an offshore team handling order issues. Velotric found this out the hard way: ➡️ Customers searching for unique factors (speed, weight, assembly) had trouble navigating the online shopping experience ➡️ Without online sales expertise, they frequently abandoned their carts So, Velotric brought on Feel to transform their eCom site into an in-store experience. And Feel has presented game-changing solutions: ✅ Auto-suggested AI answers to scale client comms (while retaining human touch) ✅ Easy onboarding or removal of sales experts depending on seasonality ✅ Robust product and brand knowledge base Curious about our metric results? Check out the full case study here: https://lnkd.in/dYG8jyuq

High price point + 0 online sales support = High churn. That’s why Velotric onboarded with Feel for live sales expertise. And these were their results: ✅ 17% conversion rate after four months using Feel ✅ Over $1M of gross product purchased by consumers interacting with Feel ✅ Meaningful boost in LTV Here’s what the team had to say: “Before Feel, we had no true live conversational connection with shoppers online. We needed to add an integral element of the customer experience. In that sense, Feel has been an absolute game-changer for us. They’re able to talk to our consumers and provide great sales insights to help inform our marketing and product strategies ” To read more about Velotric’s CX strategy, check out the full case study here: https://lnkd.in/dYG8jyuq

DTC can be a total maze for older demographics. Great UX can assist, but fails to solve two major problems for this population: ➡️ They aren’t as comfortable with chatbots or AI-assisted tech ➡️ They prefer to speak directly with sales experts So, Dr. Comfort brought on Feel to transform their eCom site into an in-store experience. And Feel has presented game-changing solutions: ✅ The “Shop with an Expert” button gives clear directions to a helping hand ✅ Shoppers experience personalized, real-time help from experts ✅ Feel’s sales experts provide customized suggestions ✅ Dr. Comfort’s customer care center receives fewer calls Curious about our metric results? Check out the full case study here: https://lnkd.in/dhk6dkGv