PhantomChameleon
Well-Known Member
- Thread starter
- #1
I wanted to see if anyone else has had a negative experience with AEV products or customer service? I recently purchased the Dualsport XP lift with heavy duty springs, and shortly after installation I noticed paint flaking off of both of the rear shock reservoirs.
I reached out to AEV and received a quick response asking for more photos. After sending additional photos, I received no response back. I checked back a few times but nobody from AEV responded to my emails.
Today, I submitted a case through their website with an explanation and photos of the issue, and received an immediate response stating that the flaking paint is due to rocks hitting the shock reservoirs and would not be covered under warranty.
I found this extremely frustrating, as I had barely driven the Jeep at all when I noticed the flaking paint and had not done any off-roading or dirt road driving. In fact, I did a re-gear shortly after getting the lift installed, and did the 500 mile break in period which involves very slow driving on side roads. Not to mention, the worst area of paint flaking is on the back side of the reservoir which would be almost impossible to hit directly with a rock, either from the road or off of the tire. There is also no issue at all with the paint on the main rear shocks (just the reservoir), and I feel like if this was really due to rocks hitting the shocks, there would be damage on both the reservoirs and the actual shocks.
Pretty disappointed so far with AEV customer service, especially since this is supposed to be a "premium" product. My old shocks had no damage from rocks or otherwise after tens of thousands of miles, and they were much cheaper than these Bilstein/AEV shocks.
I know its just aesthetics (the shocks handle great), but it still sucks to spend the money for higher end products and then have an issue with cheap paint...and then have zero customer support on top of it.
I reached out to AEV and received a quick response asking for more photos. After sending additional photos, I received no response back. I checked back a few times but nobody from AEV responded to my emails.
Today, I submitted a case through their website with an explanation and photos of the issue, and received an immediate response stating that the flaking paint is due to rocks hitting the shock reservoirs and would not be covered under warranty.
I found this extremely frustrating, as I had barely driven the Jeep at all when I noticed the flaking paint and had not done any off-roading or dirt road driving. In fact, I did a re-gear shortly after getting the lift installed, and did the 500 mile break in period which involves very slow driving on side roads. Not to mention, the worst area of paint flaking is on the back side of the reservoir which would be almost impossible to hit directly with a rock, either from the road or off of the tire. There is also no issue at all with the paint on the main rear shocks (just the reservoir), and I feel like if this was really due to rocks hitting the shocks, there would be damage on both the reservoirs and the actual shocks.
Pretty disappointed so far with AEV customer service, especially since this is supposed to be a "premium" product. My old shocks had no damage from rocks or otherwise after tens of thousands of miles, and they were much cheaper than these Bilstein/AEV shocks.
I know its just aesthetics (the shocks handle great), but it still sucks to spend the money for higher end products and then have an issue with cheap paint...and then have zero customer support on top of it.
Sponsored
