Buy new:
-20% $27.99
FREE delivery Friday, May 24 on orders shipped by Amazon over $35
Ships from: Amazon.com
Sold by: Amazon.com
$27.99 with 20 percent savings
List Price: $34.99

The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. List prices may not necessarily reflect the product's prevailing market price.
Learn more
Get Fast, Free Shipping with Amazon Prime FREE Returns
FREE delivery Friday, May 24 on orders shipped by Amazon over $35. Order within 19 hrs 58 mins
Only 14 left in stock (more on the way).
$$27.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$27.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
Amazon.com
Ships from
Amazon.com
Sold by
Amazon.com
Sold by
Amazon.com
Returns
30-day easy returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
$14.95
Get Fast, Free Shipping with Amazon Prime FREE Returns
Item shows light signs of wear but remains in good condition. All pages and covers are intact. Free shipping directly from Amazon Prime with hassle-free returns means your satisfaction will be guaranteed. Item shows light signs of wear but remains in good condition. All pages and covers are intact. Free shipping directly from Amazon Prime with hassle-free returns means your satisfaction will be guaranteed. See less
FREE delivery Tuesday, May 28 on orders shipped by Amazon over $35
Or fastest delivery Saturday, May 25. Order within 22 hrs 43 mins
Only 1 left in stock - order soon.
$$27.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$27.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Access codes and supplements are not guaranteed with used items.
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera - scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

Maureen Broderick
+ Follow
More books from this author
Something went wrong. Please try your request again later.

Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms 1st Edition

by Maureen Broderick (Author)
4.1 4.1 out of 5 stars 52 ratings
See all formats and editions
{"desktop_buybox_group_1":[{"displayPrice":"$27.99","priceAmount":27.99,"currencySymbol":"$","integerValue":"27","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"boF5pSKS6wNNHQfeaQpV%2Fbzj2otJkI0EJTeaZBfiklc4shCrOCrM0V6qSwde7mUO0EJEUtD8qS%2B0bTeLL7byTyxgNYY0xO6gS6GD8EyYu1gDvwycuPekPoM9MQ8dn2be5On9AicDRZN%2FMGgQPyW7cg%3D%3D","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}, {"displayPrice":"$14.95","priceAmount":14.95,"currencySymbol":"$","integerValue":"14","decimalSeparator":".","fractionalValue":"95","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"boF5pSKS6wNNHQfeaQpV%2Fbzj2otJkI0EEYOhj08Efp0o8b9lrWgMksbhsN4o0r7ltjz668oWKQkHTcGHanDBYpDB%2FqwuP987DkYoUAqmHI3tEw87bCY7GTg3QQmvNr2URP1QetrIaYz8y%2B91uAWxqnF%2B3lP6uz%2BKoSBGLUd3yJxWm5%2BDH8To9g%3D%3D","locale":"en-US","buyingOptionType":"USED","aapiBuyingOptionIndex":1}]}

Purchase options and add-ons

Note: The book comes with 2 Table of Contents. One is the book's standard TOC and one is to point out the individual "Lessons from Leaders."

Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads, searching for new strategies and practices to succeed in a radically new economy. In The Art of Managing Professional Services, Maureen Broderick offers the solution.

Broderick has brought together modern best practices for these and other crucial areas of professional services management:

· Building, communicating, and maintaining shared vision, values, and culture

· Recruiting, training, and evaluating people

· Crafting the right strategies, portfolio, and mix of clients

· Innovating and sharing knowledge

· Financial planning, metrics, and reporting

· Positioning: brand, marketing, and sales

· Defining effective partnerships: equity, selection, and compensation

· Ensuring responsibility and accountability

· Organizational design, structure, governance, and systems

· Leading effectively, and growing the next generation of leaders

This book reflects Broderick & Co.'s unparalleled research into professional services management, including 200+ executive interviews with leaders and innovators in organizations of all sizes and types.
Read more Read less
Previous page
  1. ISBN-10
    0133353826
  2. ISBN-13
    978-0133353822
  3. Edition
    1st
  4. Publisher
    FT Press
  5. Publication date
    October 24, 2010
  6. Language
    English
  7. Dimensions
    6 x 0.6 x 9 inches
  8. Print length
    320 pages
  9. See all details
Next page
Amazon First Reads | Editors' picks at exclusive prices

Frequently bought together

Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms
$27.99
Get it as soon as Friday, May 24
Only 14 left in stock (more on the way).
Ships from and sold by Amazon.com.
+
Productize: The Ultimate Guide to Turning Professional Services into Scalable Products
$18.22
Get it as soon as Friday, May 24
In Stock
Ships from and sold by Amazon.com.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
One of these items ships sooner than the other.
Show details Hide details
Choose items to buy together.

Editorial Reviews

Review

"Packed with specific takeaways, [this book] should help you bring the same level of professionalism to managing your firm as you do to serving your clients." --Accounting Today

From the Inside Flap

Building and managing a professional service firm is very different from running a product-based business. Infrastructure, governance, talent acquisition and retention, and compensation and financial management vary significantly from traditional corporate environments. Conventional management advice doesn't offer all the answers, and mainstream business gurus rarely address the unique challenges facing professional service firm leaders.

The Art of Managing Professional Services is one of the most comprehensive, research-based guides to firm management ever written for the industry. Based on more than 130 in-depth interviews with leaders of the world's top firms, the book offers practical, proven, best practices on how to tackle the ten critical areas that firm leaders must monitor to build and maintain a strong organization: vision, values, and culture; people; clients; services; finance; positioning; partnership; strategy; structure; and leadership style.

Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programs--including 40 featured best practices--that readers can tailor to their own organizations and cultures. Inside you will learn:
  • How to create and maintain a shared vision, values, and culture
  • Best programs to recruit, train, and retain great people
  • Strategies to develop and manage a profitable portfolio of clients
  • What it takes to innovate services and share knowledge
  • The key metrics to monitor financial health
  • Insights into effective positioning, marketing, and selling firm services
  • Proven practices for rewarding and managing the partnership
  • A guide to both long-term and annual strategic planning
  • Balancing structure and governance in a consensus-driven organization
  • Secrets for leading "incredibly smart and independent people"

Product details

  • Publisher ‏ : ‎ FT Press; 1st edition (October 24, 2010)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 320 pages
  • ISBN-10 ‏ : ‎ 0133353826
  • ISBN-13 ‏ : ‎ 978-0133353822
  • Item Weight ‏ : ‎ 14.4 ounces
  • Dimensions ‏ : ‎ 6 x 0.6 x 9 inches
  • Customer Reviews:
    4.1 4.1 out of 5 stars 52 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Maureen Broderick

Maureen Broderick

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Maureen Broderick is founder and CEO of Broderick & Company, one of the few consulting firms that focuses exclusively on professional services. She has spent 30 years directing strategic marketing programs for many of the world’s leading professional service firms.

Before launching Broderick & Company in 1996, Maureen spent close to 20 years working in-house for industry leaders ranging from Booz Allen Hamilton and Price Waterhouse to the law firm Brobeck, Phleger & Harrison and the research institute SRI International.

Maureen has spoken at professional service industry forums and client firm-wide meetings and retreats, and has published numerous articles on the topics of strategy and marketing in professional services.

She lives in Tiburon, California with her husband of 27 years and their three children.

Customer reviews

4.1 out of 5 stars
4.1 out of 5
52 global ratings

Top reviews from the United States

Michael Melcher, author, "Your Invisible Network"
5.0 out of 5 stars Useful and well-written
Reviewed in the United States on January 4, 2011
Verified Purchase
Maureen Broderick's book is a well-written, organized and insightful book about the primary drivers of success in professional services firms. The frameworks and lessons are equally useful for firms large and small. Without overblowing the case, Broderick assesses what professional services firms can learn empirically from others in the field. Well worth the read for anyone looking either for new ideas or a reality check on how they are running their own business.
One person found this helpful
Helpful
 Report
John Gibbs
4.0 out of 5 stars Useful ideas for professional service providers
Reviewed in the United States on December 30, 2010
Verified Purchase
Professional service firms have very few places where they can turn for advice and best practices on how to run their businesses, according to Maureen Broderick in this book. The book aims to help rectify this by providing insights derived from more than 130 in-depth interviews with leaders of professional service firms in the fields of accounting, advertising, engineering, consulting, executive search, financial services and law.

Although the book presents some survey data, the survey process does not seem to have been particularly scientific. The firms were selected on the basis of being "acknowledged and respected by their peers", being amongst "the top-rated firms", and being cited by trade associations, rating companies and publications. Thus the content is better approached as a useful compilation of ideas, rather than as a rigorous analysis of industry best practices.

The book contains chapters on organizational values and culture, human resources, client relationship management, service offerings, financial management, marketing and sales, partnership and ownership structures, strategic planning, governance, and leadership style. Different professional services firms do things in vastly different ways, and I suspect that the author had difficulty in formulating a clear consensus on many of these issues.

Many of the firm managers interviewed described their professionals as "highly intelligent" and "extremely smart". Perhaps that is what you tell an outsider when asked about your firm, but the privately held views of those experienced in professional services firm management are rarely so effusive. This leads to a suspicion that there may be some systematic bias in the responses. For example, 92% of firms gave themselves high marks for how well they managed equity and compensation; clearly the responses were coming from the managers, rather than from those who were being managed.

Notwithstanding these issues, the book does contain some very interesting insights. The chapter on finance contained some revelations about different ways in which firms do financial planning, and different metrics which they use. The chapters relating to partnership and governance structures are also likely to be of considerable interest, as these can be contentious issues and it is always helpful to see how other firms approach them.

The book confirms the widely-held impression that professional services firms tend to do their own strategic planning very poorly, and do not recognize how increasingly critical a role good information systems play in a firm's profitability. Professional services firms also do very poorly with diversity, being strongly dominated by white males.

The author is correct in asserting that there is very limited information available on the best ways to run professional services firms, and for that reason this book will be essential reading for managers and leaders in such firms.
13 people found this helpful
Helpful
 Report
Joshua Kubicki
5.0 out of 5 stars Value packed & actionable.
Reviewed in the United States on January 24, 2011
Verified Purchase
What a fantastic read and an invaluable tool for anyone in the professional services arena and for those that are focused on helping professional services grow and compete more effectively. Beyond most books that touch upon this market (which there are few that truly do) Maureen and team not only provide ideas but also outline steps to take and real testimonials/case studies of ideas in action and practice. Certainly any US law firm should be making this book required reading as this market is experiencing change and increased competitive forces from all directions. While the title uses the term "art" the information in this book is more "science" in that it details methods and practices that are measurable and executed through deliberate planning and action. In short, managing professional services must be a goal that any firm is dedicated to and committed to achieving - compared with merely existing upon business-as-usual and status quo. This book belongs on the same bookshelf and collection as Richard Susskind's "The End of Lawyers?" and Gary Hammel's "The Future of Management."
One person found this helpful
Helpful
 Report
Marinda Carelsen co-creator.io
5.0 out of 5 stars A must-read for any PS leader
Reviewed in the United States on April 18, 2011
Verified Purchase
I have read dozens and dozens of business books in my life, but only a few of them come close to this one. The author succeeds in sharing philosophies from a multitude of highly respected leaders in the Professional Services Industry. After reading her book I feel that I have gained incredibly valuable insights.. not from one person, but from many. I found the book to be an easy read. With my short attention span I often quit reading after chapter two, however with this book I just kept on reading till the end. In my opinion there are only two books on Professional Services management that's worth reading. This one, and David Maister's Managing the Professional Services Firm. I suggest you read both, however if you have time for one book only, start with this one. It's more up-to-date and it's easier to read.
4 people found this helpful
Helpful
 Report
Kurt Fehling
1.0 out of 5 stars Same old tired formula
Reviewed in the United States on July 9, 2015
Verified Purchase
This book is just like every other management one where there are all kinds of anecdotes and stories but no real meat or insight. I have been managing consulting firms for over 20 years now and am always looking for new insight or thought provoking ideas and I have yet to find anything of substance in book form. Maybe one day I will write one to see if I can do better.
Helpful
 Report
C. Tilney
3.0 out of 5 stars Well done compendium of information
Reviewed in the United States on April 29, 2014
Verified Purchase
No startling insights here, but a good compendium of information from Professional Services firm leaders on what it takes across the spectrum of soft/hard skills to be successful
Helpful
 Report
Anonymous-12
5.0 out of 5 stars Full of great advice, ideas and of course insights
Reviewed in the United States on March 13, 2017
Verified Purchase
Full of great advice, ideas and of course insights! There are of course few books on professional services and it is great to find one that offers new perspectives!
Helpful
 Report
Reg Nordman
4.0 out of 5 stars A good snapshot of what is happening today in the big service firms
Reviewed in the United States on July 2, 2011
A snapshot of what the big service firms are doing complied from an extensive survey . It describes best practice as detailed through numerous case studies. And it confirms that these companies are:

still slow to change,
focused on the short term, and
still totally clueless about marketing

None of the above will change. If you were expecting some priceless insights or new practice models you will be disappointed. A compilation of best practice is by nature not innovative. This book does not displace the great work done by David Maister, it goes to show that these companies are not even implementing his ideas.
2 people found this helpful
Helpful
 Report

Top reviews from other countries

Translate all reviews to English
Daniel Martins
5.0 out of 5 stars Muito bom
Reviewed in Brazil on July 1, 2022
Verified Purchase
Livro com bastante conteúdo estratégico para elevar a gestão de empresas de serviços a outro patamar.
Report
John H Watson
4.0 out of 5 stars Found it resonated well with my 20 years experience in professional services
Reviewed in Canada on March 1, 2013
Verified Purchase
Despite the focus on top firms, the lessons translate down for smaller firms. Some of the work is less relevant, but overall, I think this is a very good primer for the leadership of any professional services firm.
Report
Niels Kjær Sørensen
5.0 out of 5 stars Great book
Reviewed in the United Kingdom on February 11, 2013
Verified Purchase
This book is great and very up to date around issues and opportunities for managing a PS company. Very helpful in the understanding on how PS companies work and think.
Report