RE: Show chat time in Omnichannel Session tab title
Hi JasR,
The automation dictionary maintains the contextual data for sessions. You can use the keys from the automation dictionary to pass the parameter in an action.
While creating templates and macros in the admin app, you can pass parameter keys such as title of a session, title of notification, title of an application tab template, and custom parameter values for application tab types. These keys are replaced based on the contextual information available at the time of execution.
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Similarly, for session and notification titles, you can pass the data parameters.
More information: Automation dictionary formats to data parameter keys